Thank you for shopping at Trivor.xyz! We are committed to providing high-quality garden tools and exceptional customer service. If you are not completely satisfied with your purchase, we are happy to help you with returns and exchanges. Please read our return policy below for full details.

Return Period

You have 30 days from the date of delivery to return your items for a refund or exchange. After 30 days, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in new and unused condition.
  • Be returned with all original packaging (including boxes, tags, and accessories).
  • Be free from any damage or signs of use (unless the item was defective or damaged upon receipt).

Non-Returnable Items

Some items are not eligible for return. These include:

  • Gift cards
  • Perishable items
  • Custom or personalized products
  • Items marked as “final sale” or “clearance”

How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact our Customer Support team at support@trivor.xyz with your order number and reason for return.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Carefully package the item, including all original contents, and clearly mark your return package with the RAN provided.

Return Shipping Costs

  • Return Shipping Fees: You are responsible for the cost of return shipping, unless the item is defective or was shipped in error.
  • Free Return Shipping: If your item is defective, damaged, or the wrong item was sent, we will provide a prepaid return shipping label.
  • Restocking Fees: We do not charge restocking fees, except in the case of returns that do not meet the eligibility requirements mentioned above.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

Exchanges

If you would like to exchange an item for another product, please follow the return process to return your item, and place a new order for the replacement product. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will assist you with a return or exchange at no additional cost to you.

How to Contact Us

If you have any questions or need further assistance with your return, please contact us:

We strive to ensure that all our customers are happy with their purchases. If for any reason you are not satisfied, please reach out to us, and we will do our best to resolve the issue.

Thank you for choosing Trivor.xyz for your garden tools needs!