1. Warranty Coverage

Trivor offers a one-year limited warranty on all garden tools purchased through our website, www.trivor.xyz, against defects in material and workmanship. The warranty covers repair or replacement of defective products at our discretion.

What’s Covered:

  • Defects in materials or workmanship: If your product has a manufacturing defect that impairs its normal operation, we will repair or replace it.
  • Product failures due to normal use: If the product fails due to faults in the manufacturing process, we will cover the cost of repairs or replacements.

What’s Not Covered:

  • Damage from misuse or improper handling: If the product is damaged by neglect, improper care, or abuse, it is not covered by our warranty.
  • Wear and tear: Normal wear due to use, such as scratches, rust, or surface discoloration, is not covered.
  • Accidents or natural disasters: Damages caused by accidents, floods, fires, or other external forces are not covered.
  • Unauthorized repairs or modifications: Any repairs or modifications made by unauthorized third parties will void the warranty.

2. Warranty Duration

  • The warranty period begins from the date of purchase and lasts for one year.
  • Proof of purchase (receipt, order confirmation, etc.) is required to initiate a warranty claim.

3. How to File a Warranty Claim

To file a warranty claim, follow these simple steps:

  1. Contact Trivor Customer Service:
  2. Provide Necessary Information: Include the following in your claim request:
    • Proof of purchase (order number, receipt)
    • A description of the issue or defect with the product
    • Photos or videos of the defective product (if applicable)
  3. Assessment and Resolution: Our customer service team will assess the issue and determine the best course of action, which may include repair, replacement, or refund.

4. Warranty Limitations

  • Repair or Replacement: If your product is found to be defective, Trivor will, at its discretion, repair or replace the product with the same model or a comparable alternative. If a replacement is not available, we may issue a refund based on the purchase price.
  • Shipping Costs: You may be responsible for shipping the defective product back to us. We will cover the cost of shipping the repaired or replaced product back to you.

5. Exclusions

This warranty does not apply to:

  • Products that have been subject to unauthorized repairs or alterations.
  • Products that have been used in commercial applications or outside of their intended use.
  • Products that have been exposed to extreme environmental conditions, such as excessive moisture, extreme temperatures, or corrosive chemicals.

6. Product Returns

If you are not satisfied with your product and it is not defective, you may return it within 30 days of receiving your order for a full refund. Please ensure that the product is unused and in its original packaging. Return shipping costs will be at the customer’s expense.

7. Limitation of Liability

Trivor’s liability is limited to the repair or replacement of the defective product as outlined in this policy. We will not be liable for any incidental, indirect, or consequential damages arising from the use of our products.

8. Warranty Transferability

This warranty is only valid for the original purchaser and is not transferable to a third party.

9. Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. The warranty does not affect your statutory rights.

10. Contact Information

For any warranty inquiries, please contact our customer support team: